Zoho Desk : Insert HTML in Desk Templates

Zoho Desk : Insert HTML in Desk Templates

For a professional look, insert pre-built HTML code to your Zoho Desk Templates.

Pre-requisites:

Administrator Access to Zoho Desk
Pre-built HTML code as required

Process:

In Zoho Desk, go to the settings cog and open the Settings menu:



Go to Customisation, Templates:



Choose Email Templates and select the appropriate Template you want to update from the list.
For example, to notify a contact that you have received their email and raised a ticket request, scroll down to ‘Contact Information’ and select the appropriate Template:



Select that template and scroll down to the Message text editor

Place the cursor where you want to insert the HTML Code

Hover over the ‘Insert options’ arrow and select Insert HTML:

 




Place your HTML code in the box that appears:





Preview the email and when happy save it:




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