Zoho Desk : Setting up a support@yourdomain.co.uk email address in Microsoft Exchange

Zoho Desk : Setting up a support@yourdomain.co.uk email address in Microsoft Exchange

Outlook Connected to an Exchange Server
You must set up a redirect rule to forward your support emails to Zoho Desk when you're using Outlook connected to an Exchange server. If you're using Outlook 2007, follow the steps mentioned here. 

Alternatively, you can follow the steps below to forward emails to a mail-enabled contact:
  1. Create a Contact in Active Directory (Microsoft's Directory Server) called Zoho Desk Support with the email address support@mydomain.zohodesk.com. (where mydomain refers to your domain)
  2. Activate mail forwarding on support@mycompany.com under user properties in the Active Directory.
For more information about forwarding emails to a mail-enabled contact, click here.

Another way to set up forwarding is by creating a contact, but without creating an Exchange mailbox or configuring the Outlook client to forward.

To forward emails from Active Directory:
  1. Create a Contact in Active Directory (Microsoft's Directory Server) called Zoho Desk Support with the email address support@mydomain.zohodesk.com.
  2. Create a new Global Distribution Group with one of your local email address, say helpdesk@mydomain.com.
  3. Make the Zoho Desk Support contact a member of the new Global Distribution Group.
The emails sent to helpdesk@mydomain.com will now be forwarded to support@mydomain.zohodesk.com

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