Zoho Desk - Email Reply Failed From Being Sent

Zoho Desk - Email Reply Failed From Being Sent - Outlook Authentication Issue

Zoho Desk - Email Failure Alerts

On occasion we have reports saying Zoho Desk shows the following error when sending an email:


Outlook Authentication - Mandated Password Change

This is often related to an issue with authentication within the Outlook / O365 servers (or other email environments), where a password change has been mandated on a periodic basis.

Zoho Desk - Check Error Messages

If you go to Zoho Desk and Notification area at the top right hand side, you may see an exclamation mark. Click this and check for Email Failure Alerts. The error message should look something like this:




Microsoft frequently requires password updates, so it is advisable to check your Office365 account by logging in directly with Microsoft to make sure that a password change is not currently mandated.

    • Related Articles

    • Zoho Desk : Insert HTML in Desk Templates

      For a professional look, insert pre-built HTML code to your Zoho Desk Templates. Pre-requisites: Administrator Access to Zoho Desk Pre-built HTML code as required Process: In Zoho Desk, go to the settings cog and open the Settings menu: Go to ...

    • Zoho Projects to Zoho Desk Integration

      Zoho Desk integration with Zoho Projects allows you to submit tickets as issues from within Zoho Desk. Before you begin: Subscribe to the Enterprise edition of Zoho Projects and Zoho Desk. Activate the Zoho Issue Tracker under Setup in Zoho Desk. ...

    • Managing Notification Rules/Triggers in Zoho Desk

      Zoho Desk provides a standard set of notification rules that can be used to notify your customers and agents. You can activate or deactivate these rules if needed. Also, notifications can be sent via e-mail or SMS/Text Message. Here are the standard ...

    • Zoho Desk : Creating and Using SLAs

      A Service Level Agreement, or SLA, is the standard of service that you agreed to deliver to your customers. The service agreement will represent the response times and the resolution times offered by your agents. Typically an SLA will contain the ...

    • Adding and Managing your Zoho Desk Users

      Adding and Managing your Zoho Desk Users Agents are the persons who handle tickets and work with customer problems. They perform a wide array of actions like responding to customers, editing ticket details, closing tickets, moving tickets between ...