Essentially, you need to ask your Domain Name Admin to add two text (TXT) records to your Domain Name System (DNS). You get these from the CRM , send them to the DNS Admin, they add them, then you validate them in the CRM once they are added to your DNS.

We are happy to liaise with your Domain Admin - if you want this please send their contact details. If you are happy to manage this, here are the instructions:

You manage this in the following area of the CRM - Setup, Channels, Email, Email Deliverability

Next to your domain name click the 'Validate Records' button

You'll see instructions to add 'records' to your DNS settings. The DKIM and SPF records can be copied, sent to your Domain Admin and they can add these:

Copy the above records and end these to you your Domain Admin and aske them to confirm when they are added. After around 12 to 24 hours, come back to the above settings page in the CRM and click 'Validate Records' again: